Terms and Conditions

Terms & Conditions / Hire Agreement

By accessing and using the Queen Status website at www.queenstatus.com.au, you are accepting and consenting to the practices in these terms of use. Queen Status reserves the right to change these terms and conditions from time to time at its sole discretion.

 

CLEARANCE SALE/ACCESSORIES

Items that are purchased to keep (i.e. not hired) are final and cannot be returned for a refund or exchange. Credit notes/gift cards cannot be used to purchase clearance stock. Any orders placed using a credit note/gift card will be cancelled.

IMPORTANT: Please note Clearance Sale items will be processed within 3-5 business days of processing.

Definitions

In these Terms of Use “you” and “your” refer to all users of this Website and "Queen Status" (“we’, “us” and “our”) refers to Queen Status (ABN 61650622825). References to users must be read as being also a reference to customers of www.queenstatus.com.au.

LEGALLY BINDING Contract.

These Terms of Use constitute a binding legal contract between you and Queen Status. These Terms of Use apply to you whether you are browsing or are a customer of Queen Status. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If Queen Status develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.

This agreement contains all of the terms and conditions regarding your hire of products and booking of hair and makeup services from Queen Status via the website www.queenstatus.com.au. You agree that hire from our business or booking with our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with Queen Status at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” hire agreement button you represent that you are over 18 years and are authorised to use the chosen method of payment with the purpose of renting the products on the order.

Payment Terms

The “booking fee” for the products will be the rental and/or service booking fee and delivery fees and any additional charges listed on the website in relation to your hire of products or booking of services. When you order a product or book a service you authorise Queen Status to charge your payment method for your hire fee. In addition to your hire order for a product, you authorise Queen Status to charge your payment method up to an amount to 200% of the entire original retail value of the product as set in the “retail value” of the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.

We may ask for photo ID, credit card details or other forms of identification. We can refuse the right to hire if you are unable to provide the requested identification or document(s).

** PLEASE NOTE: YOUR ORDER WILL NOT BE DISPATCHED UNTIL FULL PAYMENT IS RECEIVED. 

Sizing Issues/Faulty Garment

If a product doesn’t fit you or is not right for any reason you must notify us by email or phone immediately. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition. The term “unworn” will be determined by Queen Status and must be fulfilled prior to a credit being issued. You must inspect your dress, notify us and send through photos of any damage within 4 hours of delivery of the garment, you may be responsible for the damage if we are not notified within this time period or sent photo evidence of the damage. You must post it at a post office where the parcel is scanned. If the dress arrives back to us late and you are unable to provide proof it was posted within the 24 hours of delivery then you will not be entitled to a refund/credit note.

Shipping Details

All parcels are marked authority to leave. If you require your parcel to be signed for you must specify this in the delivery instructions at check out.

Delivery Australia is a flat rate of $20.00. **PLEASE NOTE: This rate only covers items sent in the same order. If you are booking more than one dress and they are for different weekends you must place your bookings separately and pay the shipping amount separately in each order. Your delivery can be delivered to you between 7:00am and 8:00pm on the requested day of delivery or earlier. Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. When placing an order you automatically give us authority to leave your parcel in a safe place. If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout. You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door, in the letterbox – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. In the instance where a parcel is unable to be delivered in time due to AusPost being unable to gain access and/or leave the parcel in a safe place and you have not provided delivery instructions you will not be entitled to a refund of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been despatched if you redirect it in anyway you will not be entitled to a refund if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 2-5 business days. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you.

We aim to deliver hires as early as possible to mitigate any postage delays. Your delivery may occur up to ten (10) days prior to your chosen delivery date. Please ensure you provide a permanent address where there will be somewhere safe to leave a parcel or someone to accept the parcel up to 10 days prior to your chosen delivery date.

In the rare occasion that the dress is delivered after your return date you are still required to return the dress as soon as possible (no later than 48 hours after delivery). If you require additional time to return the dress due to a late delivery please contact hello@queenstatus.com.au. If a dress is not returned you are liable for 200% of the RRP of the dress, you may also be liable for late fees if you do not return the garment within a reasonable timeframe. It is therefore required that you select a permanent address that someone will be available at in the unlikelihood of the dress not being delivered as per your chosen date.

Please note we aim to deliver every item as quickly as possible. If you order in advance and the dress does not arrive to you in time you will be entitled to a full refund. Any last minute hires (orders placed less than 4 business days before being dispatched) that do not arrive in time will be entitled to a credit note only and not a refund.

Orders placed after 2pm AEST will be shipped the following day. Orders are shipped from Tuesday - Friday. No refunds will be given for orders placed after this time that do not get delivered by the following business day.

Pick Ups

Bookings online for pickups must be placed a minimum of 48 hours before hire date. If your event is less than 48 hours we ask that you visit our store and book in store or call the store before placing your booking so we can confirm the dress is available.

Returns

With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress back inside the packaging and drop it at your nearest Post Office by 4pm on the last day of your hire. If you are planning on returning your dress from a different postcode to the delivery address on your order than you must contact hello@queenstatus.com.au prior to hiring. Queen Status will not take responsibility for lost item(s) returned in Australia Post Boxes. If you loose your return pre-paid sticker, it is your responsibility to return the garment via trackable express post to Queen Status, 167 Fitzgerald St, Perth WA 6005. You must provide tracking details and photo of addressed satchel to hello@queenstatus.com.au in order to avoid further borrowing charges.

You must return your item(s) via an Australia Post Outlet where it will need to be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. 

Please note we have the pre-paid sticker tracking number recorded so we can track the parcel coming back to us. If you wish to track yourself, when you lodge your parcel over the counter at a post office, they will issue you a receipt with the tracking number on it.

If your hire period ends on a Sunday or public holiday slip your dress in the return box provided and return across the counter at the Post Office the next business day for scanning. 

If you are hiring in store you can opt to bring the dress back into store or post back in a satchel, if requested. If posting back you must post your hire back on the last day of your hire by 4pm and the same terms and conditions above apply. If you are bringing your dress back you must bring your dress back by the agreed date and time otherwise late fees apply.

Cleaning

Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). All garments are professional steamed prior to sending however can become creased in the post. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance please email hello@queenstatus.com.au. 

Queen Status shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.

Damaged/Soiled/Replacement Garment

You agree to treat our products like you would your own. You will treat the garment with the upmost of care.

We offer free damage insurance to the value of one hundred dollars ($100) to cover minor damage. For minor damage if Queen Status assesses (at its sole discretion) that the cost of repairs will be over one hundred dollars ($100), then you will be required to pay the difference (e.g. if the repair cost is one hundred and fifty dollars ($150), then Queen Status will require you to pay fifty dollars ($50). If Queen Status assesses (as its sole discretion) that the product is not repairable, you will be charged the 200% the RRP value of the product; as per the amount on our website. Products deemed irreparable are not covered by the $100 insurance.

Late Fee Policy

You agree to return your product on the order return date (or next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return box provided. If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products. If you have not returned your product within 20 days of the return date your product will be considered a non-return and you will be charged 200% of the retail value of the item(s). If you lose your packaging it is your responsibility to return the items(s) to Queen Status within one (1) business day of return date. You must purchase return shipping at your own expense and provide the tracking number to Queen Status. Queen Status will not be held liable for products which are late or lost in transit due to your chosen method of shipping.

When you return your item(s) via an Australia Post Outlet where it will be scanned over the counter as proof of lodgment then you will not be responsible for late fees provided the item(s) are lodged by 4pm on your return date (or next business day if your return date falls on a Sunday or public holiday). If you post your item(s) via an Australia post box you will be charged $30 each day the dress is received after one (1) business day of your return date.

Collection

If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Queen Status reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.

Title To Hired Apparel

The Apparel is and will at all times remain the absolute property of Queen Status. If the User fails to return the Apparel to Queen Status then Queen Status or Queen Status's agent may (as the invitee of the User) enter upon and into land and premises owned, occupied or used by the User, or any premises where the Apparel is situated and take possession of the Apparel.

Cancellation Policy

You may cancel your rental order or your booking of hair and makeup services subject to the following cancellation fees and policies:

i. If you cancel in advance of the booking/delivery date, and your item has not already been dispatched, you will receive a credit note for the Booking Fee associated with the cancelled order. This credit can be applied to any future hires or bookings placed within 12 months of the cancellation date.
ii. If a cancellation is received after the booking/delivery date, the full fee and $20 shipping fee will be charged. 
ii. Cancellations will not be accepted where a sale or promotional code has been applied. 

COVID-19: The above cancellation policy applies to all orders cancelled due to COVID-19.

Use of Queen Status Products

You agree to treat our products like you would your own. You will treat the garment with the utmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. All zips are inspected prior to sending the garment out and damaged zips will not be covered by our insurance. Therefore if you damage a zip you will be required to pay for the repair.

Credit Notes/Gift Cards

One credit note only can be applied per order. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note. Credit notes and gift cards are valid for 3 years. 

Email

We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing hello@queenstatus.com.au.